In Racquet Heroes mobile app’s profile creation process, users are prompted to upload a media file for their profile picture.

We have incorporated a contact form on our website, enabling users to connect with us for any inquiries they may have. Users are encouraged to provide their feedback and specify the subject line when reaching out to us.

Cookies are pieces of information that may be placed on user’s device by a service provider for the purpose of facilitating and enhancing user communication and interaction with that service. Mobile identifiers and similar technologies are used by Racquet Heroes and our partners (such as advertising, marketing and analytics providers) (“Ad Partners”). We use cookies to remember users’ settings as well as for authentication and analytics.

Our use of cookies and other tracking technologies allows us to improve our Mobile Application/ Website and your web experience. We may also analyze information that does not contain personal information for trends and statistics. Our Ad Partners may also use such technologies to deliver advertisements to you.

We understand the importance of data security. While we do not collect user data, we take reasonable measures to secure the App’s functionalities and ensure the Privacy and security of user interactions.

We keep your personal information only, as long as we need it to provide the platform to you and fulfil the purposes described in this Policy. This is also the case with respect to anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. When we no longer need to use your personal information and there is no need for us to keep it, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

We collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

We have instituted a robust set of technical and organizational safeguards, encompassing physical, electronic, and managerial measures, to fortify the security of your personal information. These measures are intended to mitigate the risk of accidental loss and prevent unauthorized access, use, alteration, or disclosure.

However, it is imperative to acknowledge the inherent openness of the internet and wireless communications. Despite our rigorous security protocols, Racquet Heroes cannot provide an absolute guarantee that users’ personal information will be entirely immune from unauthorized access by third parties, especially when transferred over or through systems beyond our exclusive control.

The App may use third-party services, such as advertising networks, which may have their own Privacy Policies. Please review the Privacy Policies of these third-party services, as they may collect data for their own purposes.But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Additionally, the Information and the data we collect from you may be used in one of the following ways but not restricted to the general purposes such as:

Enhancing Your Mobile App and Website Experience:
We continuously refine our Mobile App and Website offerings based on your valuable feedback and insights. Your input helps us prioritize features, optimize workflows, and enhance overall user experience.

Elevating Service and Addressing Queries:
Your information empowers us to effectively respond to your service requests and support needs. The email address you provide allows us to:

• Send account-related information and updates.
• Share relevant news and product/service updates from Racquet Heroes.
• Respond to your queries and address your concerns promptly.

Others-If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Racquet Heroes, its user’s or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection etc.

If at any time you believe that Racquet Heroes or its users/members have not adhered to these principles, please notify Racquet Heroes by e-mail at racquetheroes.in@gmail.com. and we will use all commercially reasonable efforts to promptly determine and correct the problem.

If you have any questions or concerns about this Privacy Policy or the App’s data practices, please contact us at racquetheroes.in@gmail.com.

By using the Racquet Heroes – Scoring App, you acknowledge and agree that no user-specific data is collected, stored, or processed by the App. Your Privacy and anonymity are respected when using the App, which does not require user registration or login. Please review this Privacy Policy periodically for any updates or changes.

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer through email signed with the electronic signature at racquetheroes.in@gmail.com.